Refund policy

At Mirrorvana, we stand behind every product we make. If your order isn't what you expected, arrives damaged, or develops a problem during normal use, we'll work with you to make it right.

This policy applies to purchases made directly through Mirrorvana online stores. 

1,000-Day Mirrorvana Guarantee
Every Mirrorvana product comes with our 1,000-day guarantee starting from the date of purchase. If something goes wrong during normal use within this period, reach out and we'll help with a replacement, refund, or exchange.

What's covered:
- Manufacturing defects
- Items damaged during delivery
- Wrong item received
- Product malfunctions under normal use

What's not covered:
- Accidental damage (drops, cracks, spills, or other physical damage)
- Normal wear and tear from everyday use
- Damage caused by misuse, improper installation, or use outside intended product use
- Products purchased from unauthorized sellers or marketplaces

To be eligible, you must have proof of purchase (order number or receipt), have purchased directly through Mirrorvana online stores, and submit your request within 1,000 days from the original purchase date.

Starting a Return or Claim
Reach out through our Contact page or email us at support@mirrorvana.com with:

- Your order number
- A short description of the issue
- Photos, if applicable

Our team responds within 2–3 business days with next steps. If a return is needed, we'll provide instructions and a prepaid return label when applicable. Please note that items sent back without first requesting a return will not be accepted.

Damaged, Defective, or Wrong Item
Please inspect your order once it arrives. If something arrives damaged, defective, or if you received the wrong item, contact us as soon as possible so we can review the issue quickly. Including photos helps us process your claims faster.

Exchanges
Need a different item instead? Contact us first and we'll guide you through the fastest option, whether that means an exchange, replacement, or a new order.

Refunds
Once we receive and inspect returned items, we'll email you with an update. Approved refunds are sent back to your original payment method within 10 business days. Processing times from banks and card providers may vary. Please allow additional time for your bank or card provider to process the refund.

If it's been more than 15 business days since your refund approval and you still haven't received it, reach out through our Contact page or email us at support@mirrorvana.com.