Frequently asked questions.

If you need to make a change or cancel, reach out to us at support@mirrorvana.com as soon as possible. We'll do our best to catch it before it ships. Once an order is already on its way, we can't guarantee changes, but we'll always try to help.

Your confirmation email is sent instantly after purchase. If you don't see it, check your spam or junk folder. If it's not there either, contact us with your name and email and we'll resend it.

No problem! Just email us and we'll let you know if we have any promos currently going on.

No worries, we've got you covered. Simply contact us using this contact form or email us directly at support@mirrorvana.com and our awesome support team will get back to you within 24 hours.

Absolutely. All transactions are processed through Shopify Payments which uses SSL encryption and is PCI DSS compliant. We never store your full card details.

Simply add items to your cart and head to checkout. You'll have a chance to review your order before confirming, so take your time. We accept all major credit cards, PayPal, and Shop Pay, and we'll send you a confirmation email once your order is in. If you run into any issues, shoot us an email at support@mirrorvana.com and we'll help you out.

Contact our support team with your order number and reason for return. We'll send you a return authorization and instructions within 1 to 2 business days. Please do not ship items back without prior authorization.

Once we receive and inspect your return, we'll process your refund within 3 to 5 business days. The refund will be applied to your original payment method. Depending on your bank, it may take an additional 3 to 10 business days to appear on your statement.

Yes. If you'd like to exchange your item for a different product, please contact us within 30 days of delivery. We'll guide you through the process. Exchanges are subject to product availability.

We're so sorry to hear that. Please contact us within 48 hours of delivery with photos of the damage and your order number. We'll arrange a replacement or full refund at no cost to you. No need to return the damaged item.

In the highly unlikely event your mirror comes cracked, just let us know and we'll send you a replacement right away! You can reach us using this contact form or email us directly at support@mirrorvana.com and our awesome support team will get back to you within 24 hours.

We accept returns within 30 days of delivery for items in their original, unused condition. If you've registered your product through our Warranty Registration page, you're covered for 1,000 days instead. For more info, refer to our Return Policy page. To start a return, head to our Contact Us page and select "Returns & Refunds" from the dropdown, or reach us directly at support@mirrorvana.com.

All Mirrorvana products come with our 1,000 day extended warranty. You can easily register your product here and it takes no more than a few seconds.

Yes, if your fog-free heating element stops working within the warranty period under normal use, this is covered. Please reach out to us with your order details and we'll get it resolved for you.

Contact our support team with your email address, order number, a description of the issue, and photos or a short video showing the defect. We'll review your claim within 2 business days and arrange a replacement if approved.

Our 1,000-day refund/replacement warranty covers manufacturing defects and material failures (things like issues with the mirror surface, frame, antifog coatings, or other components). It doesn't cover accidental damage or normal wear and tear. Refer to our refund/replacement policy for full terms. If you're not sure whether your issue is covered, just reach out at support@mirrorvana.com and we'll take a look.

Yes. Whether you're sourcing for a single project or need ongoing supply, we're happy to discuss trade pricing and availability. Visit our Wholesale Buyers page and fill out the short form. Let us know what you're working on and we'll get back to you.

Yes. We offer wholesale pricing for hotels, spas, salons, clinics, gyms, and other businesses across North America. Head over to our Wholesale Buyers page to get started. We'll put together a custom quote based on what you need. We primarily ship within Canada and the US, though international orders may be accommodated depending on availability.

The easiest way is to visit our Wholesale Buyers page, browse the products available, and request a quote. Let us know what products you're interested in, the approximate quantity, and any special requirements.

We don't offer custom branding or private-label products at this time. All mirrors ship as standard Mirrorvana products. If that changes in the future, we'll announce it on our site.

We're always open to working with creators who are a natural fit for our brand. If you're interested in a partnership or ambassador role, visit our Ambassador Program page to learn more and get in touch.

We're open to it. If you're interested in stocking Mirrorvana products, visit our Carry Our Products page to learn more and get in touch.

You can reach us at support@mirrorvana.com or through the Contact Us page on our website. We respond to every message within 24 hours.

We don't offer gift wrapping or gift cards just yet, though our mirrors are packaged securely and look great right out of the box. If a gift card is something you'd like to see, let us know at support@mirrorvana.com. We prioritize new features based on what you tell us.

The best way is to join our newsletter. We use it to share early access to new releases, care tips, and the occasional exclusive offer. You can also follow us on social media for product updates and customer reviews.

We're currently online only. You can shop our full product line on our website and Amazon, with select products also available on Walmart. If you're unsure which mirror is right for you, just send us a message at support@mirrorvana.com and we'll help you choose.