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2018 Mirrorvana Shower Mirror FAQ

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How does the new round Mirrorvana shower mirror with razor holder stay fogless?

Heated surfaces do not accumulate fog and by filling the reservoir in the back with shower temperature water, it will warm the mirror and prevent it from fogging up.

The new round Mirrorvana Fogless Shower Mirror with Razor Holder (MVCFH67B1X) is truly fogless each and every time BUT YOU MUST FILL THE BACK RESERVOIR WITH WARM/HOT WATER PRIOR TO SHOWERING

 

Need help with using the mirror? Visit www.mirror4949.com for a video demonstration!

How do I get the suction mechanism to work?

Mirrorvana mirrors utilize an advanced suction mechanism that is far superior to most suction cup designs on the market today.

To lock the mirror in place, first locate a dry, clean, flat and non-porous surface and press the suction cup against it. Next, make sure the suction mechanism starts in the unlocked position by twisting it all the way to the left (counter-clockwise). Finally, twist the suction mechanism all the way to the right (clockwise) to lock it in place. Please refer to the manual included with your purchase for illustrations.

What surfaces does the suction mechanism work on?

The mirror suctions best to dry, clean, and non-textured flat surfaces like windows or glass mirrors. Other non-porous surfaces like granite tiles or marbles usually work flawlessly as well.

My mirror keeps falling off, what should I do?

You would most likely have trouble getting the mirror to lock properly against uneven surfaces like painted walls, textured bathroom tiles and wallpaper BUT please first confirm whether the suction mechanism is working properly or not by testing it against a window or another glass mirror surface.

If the mirror suctions properly to other flat surfaces but not to your desired spot/wall/tile, we recommend using the included plastic test surface*  with your purchase to confirm whether or not the suction cup is in fact defective.

If the suction still does not hold even though the surface seems completely flat, please email us at support@mirrorvana.com and we will be more than happy to offer a full refund or free replacement.

 

*Only purchases of Mirrorvana Fogless Shower Mirror with Razor Holder (MVCFH67B1X) made after December 2018 include a plastic test surface. Shipments prior to December 2018 DO NOT include a plastic piece for surface testing.

How do I use the white plastic test surface?

The white plastic test surface* is used to confirm whether or not the suction cup is defective. If your purchase includes one, please follow these instructions:

i. Install your mirror on the plastic test surface.
ii. Make sure you LOCK the suction like you normally would (refer to the manual included with your purchase for illustrations). YOU MUST LOCK SUCTION OR THE MIRROR WILL FALL!!!
iii. Double check the suction. If the mirror stays firmly attached to the test surface, the suction cup is not defective and is working as it should.
iv. If the suction cup works but you can't locate a suitable surface for your mirror, you may consider using the plastic test surface as a wall-mount. You will just need to purchase a permanent glue to install it on top of your incompatible surface.

via GIPHY

Still can't get it to work? Watch this suction installation video for a demonstration!

 

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*Only purchases of Mirrorvana Fogless Shower Mirror with Razor Holder (MVCFH67B1X) made after December 2018 include a plastic test surface. Shipments prior to December 2018 DO NOT include a plastic piece for surface testing.

Why does my reflection on your shower mirror appear wider/narrower than normal?

Mirrorvana shower mirrors are constructed entirely of plastic which will result in a slightly different reflected image than what you may be used to with mirrors made entirely of glass. Our shower mirrors also sport a concave design which, depending on your viewing angle, may result in a slightly shorter or taller, or wider or narrower reflection. Please be assured that all of this is completely normal and your mirror is not defective.

What if I have a problem with my mirror not covered here?

No worries, we've got you covered! Simply contact us using this contact form or you can email us directly at support@mirrorvana.com and our awesome support team will get back to you within 24 hours.


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