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2016 Mirrorvana Shower Mirrors FAQ

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How does the square Mirrorvana shower mirror stay fogless?

The mirror is sprayed with an anti-fog chemical coating that prevents the mirror from fogging up.

But just like you wouldn’t expect razor blades to stay sharp forever, the same goes for fogless mirrors as well. Once the anti-fog coating wears off, simply re-spray the mirror with an anti-fog spray. A small bottle will likely last you several years. 

How do I get the suction mechanism to work?

Mirrorvana mirrors utilize an advanced suction mechanism that is far superior to most suction cup designs on the market today.

To lock the mirror in place, first locate a dry, clean, flat and non-porous surface and press the suction cup against it. Next, make sure the suction mechanism starts in the unlocked position by twisting it all the way to the left (counter-clockwise). Finally, twist the suction mechanism all the way to the right (clockwise) to lock it in place. Please refer to the manual included with your purchase for illustrations.

What surfaces does the suction mechanism work on?

The mirror suctions best to dry, clean, and non-textured flat surfaces like windows or glass mirrors. Other non-porous surfaces like granite tiles or marbles usually work flawlessly as well.

My mirror keeps falling off, what should I do?

You would most likely have trouble getting the mirror to lock properly against uneven surfaces like painted walls, textured bathroom tiles and wallpaper BUT if that is the only surface available to you, there is a workaround to this.

First confirm whether the suction mechanism is working properly by testing it against a window or another glass mirror surface. If the mirror suctions properly to other flat surfaces but not to your desired spot/wall/tile, we recommend using the included wall-mount sticker*  with your purchase.

If the suction still does not hold even though the surface seems completely flat, please email us at support@mirrorvana.com and we will be more than happy to offer a full refund or free replacement.

 

*Fogless shower mirrors (MVSF63A1X) shipped in late 2018 will no longer include a wall-mount sticker because of the improved suction mechanism, which will achieve the same effect as using the extra black piece of adhesive.

How do I install the wall-mount sticker?

If your purchase includes this black wall-mount sticker*, please follow these instructions:

i. Ensure your wall or bathroom tile is clean and completely dry.
ii. Remove the plastic film on ONE side of the wall-mount and press the newly exposed sticky side firmly against the wall/tile.
iii. The wall-mount sticker should now be completely flat against the wall. Next, remove the plastic film on the other remaining side.
iv. Align the mirror's suction cup against the now exposed (sticky) side.
v. LOCK the suction like you normally would (refer to the manual included with your purchase for illustrations). YOU MUST LOCK SUCTION OR THE MIRROR WILL FALL!!!
vi. Double check the suction. It SHOULD NOT be wobbly and there should be no gap between the wall-mount sticker and the suction cup.

via GIPHY

 

Still can't get it to work? Watch this suction installation video for a demonstration!

 

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*Fogless shower mirrors (MVSF63A1X) shipped in late 2018 will no longer include a wall-mount sticker because of the improved suction mechanism, which will achieve the same effect as using the extra black piece of adhesive.

Why does my reflection on your shower mirror appear wider/narrower than normal?

Mirrorvana shower mirrors are constructed entirely of plastic which will result in a slightly different reflected image than what you may be used to with mirrors made entirely of glass. Our shower mirrors also sport a concave design which, depending on your viewing angle, may result in a slightly shorter or taller, or wider or narrower reflection. Please be assured that all of this is completely normal and your mirror is not defective.

What if I have a problem with my mirror not covered here?

No worries, we've got you covered! Simply contact us using this contact form or you can email us directly at support@mirrorvana.com and our awesome support team will get back to you within 24 hours.


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